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A Full-Featured IT Help Desk Software System Designed to Streamline Your Data Networking Business
How Can Eworks Manager Help Manage IT Corporations?
As an IT company ourselves, we understand how important it is to remain updated on all business aspects. Another essential part of an IT corporation is communication throughout the office. For your business to be as effective and efficient as possible, communication is critical. This is especially true if you have IT technicians working out in the field.
Create Tickets and Manage Inquiries
Managing your customers' inquiries is more accessible with Eworks Manager's Help Desk Software. Create, manage, and follow up on all your tickets using an all-in-one system. Staff members can create tickets through the admin system, or customers can use the Customer Login Portal to log a ticket. Your customer doesn't need to phone in or email for assistance.
To create a ticket, your staff or customer can select the issue's category, select the relevant issue, give an issue description, and add an attachment if needed. Tickets speed up response time, ensuring that your customers are always satisfied with your service.
Track your IT technicians in the field with Live or Vehicle tracking
Our system offers Vehicle Tracking and Live Mobile Tracking. Both tracking features let you view your IT technicians' live locations and get automated updates of their job progress.
Vehicle Tracking also holds Fleet Management advantages, enabling you to stay updated with driving behavior reports, travel reports, mileage, and more.
The Live Mobile Tracking feature tracks your technicians' devices while out in the field. You can identify which site your workers are at and how long they are on-site. You can also track who is the closest to any urgent jobs that come up.
Plan Appointments Effectively
Our system offers a range of planners for you to slot in unassigned jobs to available technicians. See who is free and, with our drag-and-drop function, place the job into the technician's diary. Once saved, our Staff Scheduling Software will update your technicians' schedules on the Mobile App.
Invoice on-site or from the office
Create customized invoices with the Mobile App or from the Admin System. Your invoices can be created with your business's brand and structure. You can also manage overdue invoices and set payment terms for each customer on our system.
Eworks Manager integrates with SAGE One, QuickBooks, and Xero accounting software. Our system also lets you export your invoices for accountants or bookkeepers.
New Job Approval Methods!Ensure your mobile operatives follow social distancing guidelines with our latest job approval features.
The Complete Business System
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IT Help Desk Software FAQs
Eworks Manager's Field Management Software was designed to shape your entire business structure, for you and everyone in your team. Our software is intended to help your business go paperless.
The system is accessible through the Admin System, which is usually used by your admin staff, and the Mobile App, which was designed for your team of technicians. The app enables technicians to log jobs, send estimates, and more. Because all jobs are captured within the app, they can spend less time on paperwork.