In today’s world, corporations across industries are facing complex challenges in managing and maintaining their field workforce
. Not only do they need to keep track of their workforce, but they also need to log all of the work done by their field operatives. Job Sheet Software
is a necessity for such corporations, as it can do all of this and more. This type of software can evolve your corporation into a competitive, streamlined unit.
It’s a common story: the pre-recorded call said the field operative will be at the customer’s house between 12 and 3. Four o’clock slowly comes around and there is still no electrician or plumber. The client, now frustrated, calls the office. All the admin staff can do is apologise as they do not know the whereabouts of the field operative because he doesn’t work directly for the company. The client then starts haggling the office staff, telling them they have dinner guests in an hour, but there’s not much the admin staff can do.
Finally, the field operative knocks on the door as the dinner is put on the stove. He takes a look at the problem only to find out he doesn’t have the right part in his van to fix the problem. He’ll have to come back a second time. What does the visit cost? He isn’t sure as he doesn’t do the quoting or invoicing. It’ll show up on the invoice when he files the paperwork two weeks later. By then the client will have forgotten what it’s for, so they’ll end up calling the provider to find out the details.
Although this story is about bad customer service, it is also about something else which is far more common. This story is a perfect example of a field operative who does not work with the right tools. More and more, businesses are now transferring from a manual, paper-based system to an online one. Job sheet software
, such as Eworks Manager, can streamline processes and many, if not most, errors in the above story can be avoided. Our software aims to evolve your corporation through efficiency.